YES! And we highly encourage it!
Let;s say you hear a customer (or patient, or guest, etc.) say something nice about a co-worker but the customer didn’t leave a Grata (maybe they didn’t scan your co-worker's QR code before they left).
You can still capture that praise on behalf of your co-worker. Search for your co-worker in your employer's Grata list and give him/her a Grata, detailing what the customer said about your co-worker.
They should know they’re loved...and YOU can make that happen.
We LOVE this idea!